The support that you will receive from your cloud website hosting company is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical problem with an existing account. Timely and accurate information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual web hosting provider not from a reseller. When you buy a hosting account from a company that does not own its servers and it cannot access them immediately, it's almost certain that you will wait for a day or two in order to receive an answer to your query, so your web sites may stay offline for a long time. However, a provider that offers various options for communication and has a technical support crew available all the time will assist you to right away and help you decrease or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

All of our cloud website hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our web hosting services before you make an order or you're a current customer and you have any question or a problem, you'll be able to contact us anytime, which includes holidays and weekends. We have a number of channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; email messages and support tickets for more complex matters or any matters that need extra time to research and handle. Unlike a number of other website hosting providers, our trouble tickets come with a warranted maximum reply time of just 1 hour, thus regardless of what your problem is, it'll be resolved in a timely manner and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you get a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and common questions. Our representatives can help you choose the ideal package or offer you information about our servers, to verify whether the system requirements for your websites are met. If you're a current client, you also have the option to contact us via electronic mail or via our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We warrant that whenever you employ these two methods of correspondence, you'll receive an answer within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other service providers, even large ones, you are able to compare the response time because it usually takes a whole day for them to take care of a ticket.

24/7 Customer Support in VPS Web Hosting

Each virtual private server plan that we offer features 24/7 customer and technical support, which means that if you experience any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to contact us at any time, even weekends and holidays. For your convenience, we provide different ways of communication - telephone support with a couple of local numbers around the world, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters since it'll be easier to track what is going on. The maximum warranted response time for all of the emails and tickets is one hour, however it hardly ever takes that long to get support. In case you add the Managed Services upgrade that we offer, our administrators will also assist you with any third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to have quick support in general, let alone when you run a whole server, so every single dedicated server that we supply includes 24/7 support with one-hour answer time warranty regardless of the problem. The service is free of charge for any problems with the server or the software that was installed from our admins during the setup, so you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing area or you can send an e-mail message, and the actual response time for either rarely exceeds 30 mins as we have administrators available 24x7. In case you require general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you may take advantage of our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, which you can include to your server plan through your billing Control Panel.