There are a number of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a trouble ticket system. It is the least complicated communication channel for a variety of reasons. In case no help desk support staff representative is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always be received. Plus, you can copy ‘n’ paste large bits of info without worrying about spelling mistakes, and if a certain issue requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in the same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are typically separate from the hosting platform, so if you need to supply info or to adhere to guidelines, you will need to use at least 2 separate admin dashboards and this number could rise if you’d like to administer multiple domain names. Furthermore, many web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while browsing through your website files or changing various settings. The ticketing system is being monitored 24/7/365 by our help desk support staff members and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to receive support. Unlike some other web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you need and request information concerning any technical or billing problem. Furthermore, you can read a variety of educative articles, which will help you handle the most commonly encountered challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is incorporated into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting packages, which goes to say that you will not require an additional support platform to contact our client service team – you can do that on the spot as soon as you confront an issue. Opening a new ticket takes a few mouse clicks and tracking down an older one is equally simple. With our intelligent search filter, you can quickly find any ticket that you’ve already submitted. You can send a ticket at any given moment in time as our client care team members are available to you 24 hours a day, 7 days a week and answer in no more than 60 minutes, even though it rarely takes that much to obtain a response. With Hepsia, you will have everything in one location and you can just forget about the need to go through two or more platforms to troubleshoot a simple problem.