Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help section included in BigDeskDigital.com’s Web Site Control Panel. It includes a vast knowledgebase with frequently asked questions and comprehensive how–to articles compiled by our skilled tech support staff.

  • Top quality support service

  • Educational Videos

  • We have prepared a selection of educational video tutorials that visually show how you can solve a typical problem connected with your cloud website hosting packages account. You will find the videos in the Help section.

  • Intuitive help center

  • A One–Hour Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 support service and a one–hour response guarantee. Our skilled techs will be at your disposal 24x7x365 to attend to your enquiries and to take care of any problem that you may possibly stumble upon. Simply submit a customer support ticket from the Help section and we will reply back to you in no time.