Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • Each support request you send to us will be dealt with within maximum 60 min. If your trouble ticket or e–mail needs further assistance from a sysadmin, we’ll forward it and leave a comment to inform you that your case is being examined. If you make use of the Optional Managed Services package, any of the services included there will be carried out at a time of your choosing.

  • Top quality support service

  • A Top–Class Help Desk Support Service

  • We’ll be online for you 24/7 to reply to any queries that you may have connected with our Web Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also need assistance tackling server administration tasks, you can order our Optional Managed Services package, which includes data backup hard disk drive space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Each Linux dedicated servers hosting package comes with our charge–free Web Site Control Panel, which features a detailed knowledgebase plus a collection of instructional video tutorials. Whenever you require assistance with the Web Site Control Panel, just click on the Help or Videos buttons in the upper right corner.